RC
Robyn C
1 reviews | Active since Jul 2025
26 Jan 2026, 11:39
Worst fibre connection.
Vodacom has a monopoly in the area I live in, there is no other service provider in our area, so we are forced to use them. We have been regularly having problem with fibre over the past year, sometimes going without fibre for up to 2 days. Without fibre, we cannot work.
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Replies (2)
Vodacom's replyOfficial
26 Jan 2026, 13:24 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply26 Jan 2026, 13:24
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
RC
Robyn C's updateReviewer Update
28 Jan 2026, 19:24Three days of no Fibre last week. Now not even a week has gone by and our Fibre is down again. This is becoming too frequent. And then we have to go through the effort to report it, log a ticket and ask for a refund for days without Fibre. What is going on in Burgundy Estate Vodacom???
RC
Robyn C's update28 Jan 2026, 19:24
Reviewer Update
Three days of no Fibre last week. Now not even a week has gone by and our Fibre is down again. This is becoming too frequent. And then we have to go through the effort to report it, log a ticket and ask for a refund for days without Fibre. What is going on in Burgundy Estate Vodacom???