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Zandile T
1 reviews | Active since Jun 2018
17 Jan 2023, 08:20
Worst Fibre connection
Again on the 14th and 16th till the 17th January 2023 still don’t hv connectivity and since my last review on Hello Peter I still hv not had anyone calling me to discuss my downtime credit, instead you send me a cancellation invoice to pay full payment for Dec and Jan. And I do not understand why I am made to pay for a 12 month’s cancellation fee where as I opted for a month to month connection line not contract. My recent Ref no. Is SR***. My number is *** can I have someone to call me as I am writing to the CEO’s office as well to complain about this!!!!!
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Vodacom's replyOfficial
17 Jan 2023, 09:52 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply17 Jan 2023, 09:52
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
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Zandile T's updateReviewer Update
17 Jan 2023, 09:59And till today no one has contacted me.
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No call or email received
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No call or email received
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Zandile T's update17 Jan 2023, 09:59
Reviewer Update
And till today no one has contacted me.
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No call or email received
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No call or email received