MM
Maryna M
1 reviews | Active since Mar 2025
28 Mar 2025, 11:50
Worst Fibre call centre service ever
I have been trying to get my fibre moved from one house to another. We work from home and is dependent on connection. I notifie Vodacom on 17 Feb 2025 and today is 28 March 2025. Every time I call the Fibre call center since 19 March 2025, on *** they tell me it is escalated. You are not allowed to speak to a supervisor or a manager. The same answer every time but absolutely no service and no indication of a time frame as it is escalated. ( whatever that means) I have been a client of Vodacom for many years but this service is the worst. I need my WIFI connect and I need it today!!!
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Replies (2)
Vodacom's replyOfficial
28 Mar 2025, 11:51 Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Vodacom's reply28 Mar 2025, 11:51
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
MM
Maryna M's updateReviewer Update
30 Mar 2025, 16:46Eventually the guy from the maintenance team arrived today. Needles to say, I still do not have Fibre. The technician said all will be up and running and activated in two hours. I stood right next to him when he called and asked them to activate the line. Three hours later still no internet. I phoned the call centre and a very unhelpful guy told me that the hardware had not been added to the system and that it would take another 48 hours to activate. We have been without Fibre for 10 days now and we work from home and losing money. It is really the second time that I have encountered such bad service from Vodacom. The call centre guys does not listen to the problem and want to get rid of you as soon as possible. Vodacom will have to step up if they still want my business or I will have to go somewhere where I am wanted and treated like a real customer and not like a burden to the person on the other side of the line.
My previous call I mentioned several times that we need a maintenance team to first create a port on the line. But then the installation team would phone to make an appointment. I am not sure how much clearer we have to explain it to them... I am a very unhappy, frustrated customer at this stage, as i was promised that the team would be here yesterday and they only arrived today and still I HAVE NO FIBRE!
My previous call I mentioned several times that we need a maintenance team to first create a port on the line. But then the installation team would phone to make an appointment. I am not sure how much clearer we have to explain it to them... I am a very unhappy, frustrated customer at this stage, as i was promised that the team would be here yesterday and they only arrived today and still I HAVE NO FIBRE!
MM
Maryna M's update30 Mar 2025, 16:46
Reviewer Update
Eventually the guy from the maintenance team arrived today. Needles to say, I still do not have Fibre. The technician said all will be up and running and activated in two hours. I stood right next to him when he called and asked them to activate the line. Three hours later still no internet. I phoned the call centre and a very unhelpful guy told me that the hardware had not been added to the system and that it would take another 48 hours to activate. We have been without Fibre for 10 days now and we work from home and losing money. It is really the second time that I have encountered such bad service from Vodacom. The call centre guys does not listen to the problem and want to get rid of you as soon as possible. Vodacom will have to step up if they still want my business or I will have to go somewhere where I am wanted and treated like a real customer and not like a burden to the person on the other side of the line.
My previous call I mentioned several times that we need a maintenance team to first create a port on the line. But then the installation team would phone to make an appointment. I am not sure how much clearer we have to explain it to them... I am a very unhappy, frustrated customer at this stage, as i was promised that the team would be here yesterday and they only arrived today and still I HAVE NO FIBRE!
My previous call I mentioned several times that we need a maintenance team to first create a port on the line. But then the installation team would phone to make an appointment. I am not sure how much clearer we have to explain it to them... I am a very unhappy, frustrated customer at this stage, as i was promised that the team would be here yesterday and they only arrived today and still I HAVE NO FIBRE!