Worst fibre and service ever

Worst technicians and service EVER! Vodacom fibre line was damaged by our municipality on 29 July and service request was logged 01 August. Since then I have been phoning Vodacom everyday for feedback and no one can assist. Tech was on site 6 times on different days and only on 14 August were they able to find the fault on the line from the hub down our street. My neighbor three houses up has had fibre since 12 August but everyone down the street from him including our house is still without! Everytime we phone in, the matter is escalated to their team leader but it has now been 18 days that we have been without fibre and still no feedback on when they are coming to fix it, but you still have to pay your account!! When the techs came on 14 August they said they can't fix it and someone else MIGHT be coming during the week to resolve the issue...but no one has pitched.... SR*** SEE IF YOU CAN FIX THE ISSUE OR PICK UP YOUR ROUTER AND EQUIPMENT ON THE SIDEWALK!!