JW
Jacky W
1 reviews | Active since Mar 2016
31 Jul 2023, 11:07
worst fibre and service
I have had endless issues with this network i pay every month for a 50mg line and every 2nd day i check and i get less than 20mg and its buffering so much. Network even switch off numeroius times a day. ive taken screen shots of the speedtests and email to them but get no response. Theyve send a technician to me in january for same problem. suddenly my line was 50mg and Ive had great service for 2 weeks and a 50mg line and after that uptil now the worst service and network ever and no response. I even asked for month to month and they loaded me on a contract which i cannot change service providers until the 2 year contract is done. the ****tist fibre network and service ever.
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Replies (4)
Vodacom's replyOfficial
31 Jul 2023, 12:05 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply31 Jul 2023, 12:05
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
JW
Jacky W's updateReviewer Update
31 Jul 2023, 12:29- Ive been told thast for months my complaints have been escalled also a million times. You want me to pay is full 2 years to cancel your contract for this **** service i have had since September lastyear. i have been logging calls but nothing has been done. Now you want to jump. you will never get a good review and I will keep on posting of you **** service and network but i must pay for service that im not even getting.
JW
Jacky W's update31 Jul 2023, 12:29
Reviewer Update
- Ive been told thast for months my complaints have been escalled also a million times. You want me to pay is full 2 years to cancel your contract for this **** service i have had since September lastyear. i have been logging calls but nothing has been done. Now you want to jump. you will never get a good review and I will keep on posting of you **** service and network but i must pay for service that im not even getting.
JW
Jacky W's updateReviewer Update
31 Jul 2023, 13:52the link youve send me i have it received it from one of the consultants and i have been send screenshots a few times with no one ever bothered to get back to me.
JW
Jacky W's update31 Jul 2023, 13:52
Reviewer Update
the link youve send me i have it received it from one of the consultants and i have been send screenshots a few times with no one ever bothered to get back to me.
JW
Jacky W's updateReviewer Update
31 Jul 2023, 13:59everytime i send a screenshot of the test I get a response with the link *** they can see ive been using the link i need it to be sorted out not month after month I pay full price woth this **** service. One month I decided not to pay cos the network was useless and I have not been getting responses from you then you cut my line and to top it off i had to pay extra to have it reconnected. This is bull****, you r network is bull**** and your service focked up
JW
Jacky W's update31 Jul 2023, 13:59
Reviewer Update
everytime i send a screenshot of the test I get a response with the link *** they can see ive been using the link i need it to be sorted out not month after month I pay full price woth this **** service. One month I decided not to pay cos the network was useless and I have not been getting responses from you then you cut my line and to top it off i had to pay extra to have it reconnected. This is bull****, you r network is bull**** and your service focked up