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Tshego S
1 reviews | Active since Jul 2020
06 Feb 2026, 08:19
WORST FIBRE
Bad bad service. Our fibre has been down since Saturday. Today is Friday, we have been waiting for openserve technician to come fix the issue. I have called vodacom since Sunday, till today issue is not resolved. I have spent over R400 for data so that I can atleast still get my work done. Don't take up fibre with them.
Helpful (0)
Replies (3)0
Replies (3)
Vodacom's replyOfficial
06 Feb 2026, 10:50Dear Customer,
Thank you for bringing your complaint to our attention.
Please be advised that a consultant will be in touch with you shortly to assist with your query.
⚠️ Important Notice: Beware of phishing ****s. Vodacom will never contact you via WhatsApp to request your personal information.
Kind regards,
Vodacom Consumer Website Team
Thank you for bringing your complaint to our attention.
Please be advised that a consultant will be in touch with you shortly to assist with your query.
⚠️ Important Notice: Beware of phishing ****s. Vodacom will never contact you via WhatsApp to request your personal information.
Kind regards,
Vodacom Consumer Website Team
Vodacom's reply06 Feb 2026, 10:50
Official
Dear Customer,
Thank you for bringing your complaint to our attention.
Please be advised that a consultant will be in touch with you shortly to assist with your query.
⚠️ Important Notice: Beware of phishing ****s. Vodacom will never contact you via WhatsApp to request your personal information.
Kind regards,
Vodacom Consumer Website Team
Thank you for bringing your complaint to our attention.
Please be advised that a consultant will be in touch with you shortly to assist with your query.
⚠️ Important Notice: Beware of phishing ****s. Vodacom will never contact you via WhatsApp to request your personal information.
Kind regards,
Vodacom Consumer Website Team
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Tshego S's updateReviewer Update
06 Feb 2026, 13:02It's been over 5hrs. No one has called or updated us. Still no technician has showed up a whole 6DAYS LATER!!!!!
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Tshego S's update06 Feb 2026, 13:02
Reviewer Update
It's been over 5hrs. No one has called or updated us. Still no technician has showed up a whole 6DAYS LATER!!!!!
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Tshego S's updateReviewer Update
06 Feb 2026, 17:10Good day
I am confused by the email of Vodacom requesting I make a payment. We have a debit order which has been running for the past year. We called earlier this month to extend the contract.
Now your telling us on the 6th day that there's an outstanding balance/payment which you don't even explain what it's for. ? I have never made any payments physically at any Vodacom store and my account is up to date. Nothing owing, I called the Vodacom Finance department and all is in order.
I am really perplexed by this level of service from Vodacom and Openserve.
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Tshego S's update06 Feb 2026, 17:10
Reviewer Update
Good day
I am confused by the email of Vodacom requesting I make a payment. We have a debit order which has been running for the past year. We called earlier this month to extend the contract.
Now your telling us on the 6th day that there's an outstanding balance/payment which you don't even explain what it's for. ? I have never made any payments physically at any Vodacom store and my account is up to date. Nothing owing, I called the Vodacom Finance department and all is in order.
I am really perplexed by this level of service from Vodacom and Openserve.