Worst Fibre!

I really don’t understand how Vodacom sorts out issues! They are happy to debit a big amount from your bank account then when the issue is to pay back the money they do not even ask you how you would like to be refunded when asking how it would be refunded it was stated that it would be monetary when calling the account department they now say a different story that it will be a credit and not in my bank account! That is not what i want Vodacom made the mistake in billing me more than what I should pay and then taking the money out of my bank account why can i not be refunded back in my bank account! I wish i can cancel my account with vodacom as its useless! But this is the only fibre allowed in my estate! Never have i had such a bad experience with customer service!!!!!!!