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Motaung M
1 reviews | Active since Aug 2016
20 Nov 2020, 13:26
Worst Fibre
Vodacom Fibre being the worst in relocation. We’re going onto over 60 days without fibre and every time we call, we’re told different stories and that they’ll look into it.
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Replies (2)
Vodacom's replyOfficial
20 Nov 2020, 13:48 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply20 Nov 2020, 13:48
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
26 Nov 2020, 12:00 Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization. Our records indicate that you have been in contact with our Fibre Support Team yesterday and requested to cancel your fibre relocation order. Should you have any queries you can chat directly with the Team on 021904 (Free from any Vodacom simcard)
Apologies for any inconvenience this may have caused. Regards Consumer Website Team
Apologies for any inconvenience this may have caused. Regards Consumer Website Team
Best regards,
Vodacom's reply26 Nov 2020, 12:00
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization. Our records indicate that you have been in contact with our Fibre Support Team yesterday and requested to cancel your fibre relocation order. Should you have any queries you can chat directly with the Team on 021904 (Free from any Vodacom simcard)
Apologies for any inconvenience this may have caused. Regards Consumer Website Team
Apologies for any inconvenience this may have caused. Regards Consumer Website Team
Best regards,