GP
Gene P

1 reviews | Active since Feb 2024

10 Feb 2024, 08:38

Worst fiber SP !

If you are considering who to use as a SP for fiber . Please do NOT use Vodacom . There customer service is the worst . I do not believe they have qualified technicians to assist . You cant speak to anyone other than the call center agents . Past 7 days I have had 5 days of NO internet and still waiting for someone called Johan to call me SR *** . If you try cancel because they are UNABLE to provide you a service they insist on the cancellation terms so you cannot get a new SP until they release the line !!!!

0
Replies (1)
Vodacom
Vodacom's reply12 Feb 2024, 06:26
Official
Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via WhatsApp to request your personal details.

Regards,
Vodacom Consumer Website Team