GP
Gene P
1 reviews | Active since Feb 2024
10 Feb 2024, 08:38
Worst fiber SP !
If you are considering who to use as a SP for fiber . Please do NOT use Vodacom . There customer service is the worst . I do not believe they have qualified technicians to assist . You cant speak to anyone other than the call center agents . Past 7 days I have had 5 days of NO internet and still waiting for someone called Johan to call me SR *** . If you try cancel because they are UNABLE to provide you a service they insist on the cancellation terms so you cannot get a new SP until they release the line !!!!
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Replies (1)Vodacom's replyOfficial
12 Feb 2024, 06:26Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Vodacom's reply12 Feb 2024, 06:26
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
