KP
Khayakazi P
1 reviews | Active since Feb 2021
22 Nov 2025, 21:09
Worst Fiber Network
I am left without WiFi for the 2nd day today. Last month, I paid 13 days before my debit date and I was disconnected for a good couple of days. I queried the matter and was reconnected after being told someone would call me back to assist. Now I’m being told I need to make payment, what for exactly because my debit date has not changed, reconnect my services and fix your stupid billing systems!!
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Replies (2)
Vodacom's replyOfficial
23 Nov 2025, 07:23Dear Customer,
Thank you for making us aware of your complaint.Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.Vodacom will not contact you via Whatsapp to request your personal details
Regards,Vodacom Consumer Website Team
Thank you for making us aware of your complaint.Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.Vodacom will not contact you via Whatsapp to request your personal details
Regards,Vodacom Consumer Website Team
Best regards,
Vodacom's reply23 Nov 2025, 07:23
Official
Dear Customer,
Thank you for making us aware of your complaint.Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.Vodacom will not contact you via Whatsapp to request your personal details
Regards,Vodacom Consumer Website Team
Thank you for making us aware of your complaint.Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.Vodacom will not contact you via Whatsapp to request your personal details
Regards,Vodacom Consumer Website Team
Best regards,
KP
Khayakazi P's updateReviewer Update
23 Nov 2025, 18:32I was told I would be contacted, I’m on day 3 now with no service. I’ve already explained that my billing date is the the first of every month but last month I paid in advance which does not mean that I changed my billing date, reconnect my services! What kind of **** is this?? Webafrica and Rain was much better than this pathetic service of yours. If the company is falling apart after settling with the please call me guy just let us know so we can take our business elsewhere because this honestly just shows that you’ve got too much on your plate.
KP
Khayakazi P's update23 Nov 2025, 18:32
Reviewer Update
I was told I would be contacted, I’m on day 3 now with no service. I’ve already explained that my billing date is the the first of every month but last month I paid in advance which does not mean that I changed my billing date, reconnect my services! What kind of **** is this?? Webafrica and Rain was much better than this pathetic service of yours. If the company is falling apart after settling with the please call me guy just let us know so we can take our business elsewhere because this honestly just shows that you’ve got too much on your plate.