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Dominique P

1 reviews | Active since Oct 2025

09 Oct 2025, 15:34

Worst Feedback , Workers giving false information

Worst Feedback , Workers giving false information . Wanted to cancel contract for 2 years now because of it not being in use . Still its a struggle to get to somebody on 15 January a consultant said that my contract wil stop on May still the money is being taken from my account every month. No feedback on emails nothing. I must just keep paying and they take their money immediately but no feedback on anything and no help to get iets cancelled at all ? Where does this end will I keep paying this till the day I’m not here anymore

0
Replies (3)
Vodacom
Vodacom's reply10 Oct 2025, 07:56
Official
Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,

Vodacom Consumer Website Team 

Best regards,

DP
Dominique P's update13 Oct 2025, 11:45
Reviewer Update
Still no assistance?

Vodacom is a ****
Vodacom
Vodacom's reply11 Nov 2025, 10:41
Official
Dear Dominique.
 
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
 
Our records indicate that your query has been attended to and feedback on this matter has been provided. The reference number is ***. If you have any further questions or need additional assistance, please don’t hesitate to reach out.

Have a pleasant day further.

Regards
Vodacom Consumer Website Team

Best regards,