Worst experience with vodacom online sales.

I have tried to sign up as a new customer. Which the agent took down all details for a Nokia 8 @ R249 and with call back within 48 hours (this was done on a Friday and was told I will receive a call on Monday) and no calls was received. Tuesday 03/07/2018 I have made 4 calls to the call centre and was told everything was approved and awaiting confirmation from other service provider to port my number, on the fifth call I asked if I can fast track this process and was told that I can contact my current service provider which I have done. My service provider then advised that I would need a reference number that vodacom would have sent me via sms, so that they can assist but I did not have one. And the agent says there was no request to port my number to any other service provider. At this stage I was very confessed. And made another call to the call centre, which the next agent says that I was not approved for the current value contact but can assist with another option at a higher value of R359. The reason I was told that I didn't get approved was due to some tariff and have to take a package that was most higher then I have budget on. The most disappointing was that I am wanted to join vodacom and knowing that I will get the best service but that wasn't so. I had to follow up on my own contract then an agent call to inform me.

Most disappointing service.