worst experience with Vodacom

I have had the absolute worst experience the last few weeks with Vodacom. A month ago I upgraded via their call center as they online option was having issues. Spoke to a Beatrice Matziya. She at no point advised that the router combined with the laptop was on back order. After two weeks I was concerned and called the call center who informed the router was on back order and that they would replace it with one in stock and Beatrice would call to confirm. Another week passed no communication from Vodacom , called again and was advised Beatrice had a power failure and can’t talk and will call be back it’s been another week and nothing. I’ve tried twitter Facebook and all they have done is waste my time the last 5 days with back and forth texts when they could’ve had the decency to call. To top it all off a lady called me about Vodacom a general service and when I advised her of what was happening she basically said not her problem it’s another department. This is the second time this has happened it’s appalling and there is no way to get to management