worst experience with vodacom
Vodacom have charged me on the 1st of November R2400 out of data bundle for 6.21G of data used on Gmail. I went to a store and they loged a ticket the ticket was just closed down without any further investigation. The people at vodacom do not understand that it is impossible to use 6.21 G of data on gmail in 4 hours and this was during the early morning hours when im on wifi.
Worst experience with vodacom, i want this solved before the end of this month.
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Vodacom's replyOfficial
19 Nov 2019, 11:32Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply19 Nov 2019, 11:32
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's replyOfficial
25 Nov 2019, 14:31Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per our discussion, your query has now been resolved. Regards Consumer Website Team
Vodacom's reply25 Nov 2019, 14:31
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per our discussion, your query has now been resolved. Regards Consumer Website Team