Worst experience with Ram couriers.

I have had the worst experience with Ram couriers, I ordered a Router on the 28th of November 2025 during the Black Friday special online at Vodacom, and it was allocated to Ram hand to hand couriers. Every single time it was out for delivery I would wait for the courier to deliver as I had to authenticate with my ID but they never showed up mpr call. I changed from my work address to my home address still they did not deliver and they sent back the router to Vodacom. I have not received any assistance as Vodacom days they cannot change the courier as it has been allocated already to RAM meaning I have to be subjected to this horrible service. This k9rning 8 called and they advised that the contract will be canceled as it has been sent back and will have to take up a new contract in store and the Router is back to its normal price as I took out the contract when it was on special price. I am so frustrated with Ram and Vodacom as well because I did all I could do on my part but because of Rams incompetence I'm the one whose supposed to suffer. I still want my Router and I will not be taking the contract on normal price as i bought it on special. My waybill reference is: K*** and contact number ***, I have been a loyal customer and it's unfair to not hold your courier accountable and let your customer take the fall. I need this issue sorted.