Worst experience, with no customer service (our lack thereof) consequences.

Vodacom Insurance, administered by Finrite. I must admit, that being the unfortunate victim of 2 cellphone snatching incidences (with the last one being as recent as last night), I've had to deal with their horrifying service. After my 1st incident I increased my insurance to cover the value of the iPhone replacement, on the day I receive the replacement phone. Today when I claimed from them I realised they hadn't changed cover. Because of that I had to pay the increased premium backdated 3 months. Makes sense, even though it was their mess up. I agreed, considering the difference was R36 per month, making a total of R108. This was at 10am. at 16h37, because of some having fro do this simple calculation, my claim has been stuck on hold, and I have not had a phone. What a terrible and incredibly frustrating experience, with no way of escalation. No way of escalating it. You wait for 15min to speak to a consultant and there is no way of escalating this even if you're not happy with the consultants feedback. Surely this shouldn't be happening in this decade! Wow! I'd be ending my insurance with them shortly.