Worst experience with Cancellation/Upgrade department!!!!!!!!!

I’ve had the worst experience with the cancelllation/upgrade department. I attempted to cancel my contract on the 22nd of July 2024. The agent I spoke to gave me an offer that altered my decision to cancel the contract. However, she failed to mention crucial details (I.e, the contract will be extended to 2026 and this transaction is actually an upgrade). I was offered a new device and was told that I would have to pay until the 31st of December 2024 and that’s the date my initial contract was meant to end. On the 10th of January 2025, I noticed that an allocation has been made and the contract was not cancelled. The agent I spoke to told me that I he can only assist with an early cancellation and I’d have to take up my complaint with the Rewards department. I then paid the early cancellation fee of R467. This amount did not include the R258 I had to pay extra!! This issue is affecting my credit score as it seems as though I missed a payment. Do yourself a favour and do not take up a contract with Vodacom