WORST experience Vodacom Fourways Mall
I'll try keep this short. I am experiencing the WORST service from Vodacom
I signed a contract in July this year I was sold a laptop that didn't have the functionality i needed & returned it on the 11 July I have been billed for a laptop i have NEVER used for 3 months now
The contract that was supposed to be cancelled in July was seemingly only cancelled yesterday & they also cancelled my phone IN ERROR!
\I have had no service for 2 days now I have been on the phone for over 4 hours speaking to different people & I am no closer to getting my money back & my phone still has no service
HORRIBLE EXPERIENCE!
I signed my contract at the Fourways Mall branch The manager is Gerschwin & the consultant who is seemingly unable to give me any concrete information & has no interest in actually getting it sorted is Reggie
I urge all to stay clear of this store or proceed with much patience & extreme caution
Fourways 4U Hicell Cellular Group
I called on Friday & was on the phone with Vodacom for collectively over 3 hours
I was told it would take 24-48 hours to reactivate my phone
Its is Tuesday at 12:40 & nothing
I called the business desk again this morning & when the consultant called the Vodacom Fourways mall store, he had to practically beg them to talk to me! They did no follow up, there was no feedback- nothing
The consultant even said it doesn't seem like the store would call me back
Ref # from the store EC-1EPC-278TO2
Ref # from customer support EC-1EPC-2NQO7C
Ref # from automated email EC-1EPC-2QI1VO
If it's this painful to just get my phone reactivated )when there was no request to cancel my number), what process is in store for me to get the money that was *******LY deducted from my account for 3 months with no permission?
I called on Friday & was on the phone with Vodacom for collectively over 3 hours
I was told it would take 24-48 hours to reactivate my phone
Its is Tuesday at 12:40 & nothing
I called the business desk again this morning & when the consultant called the Vodacom Fourways mall store, he had to practically beg them to talk to me! They did no follow up, there was no feedback- nothing
The consultant even said it doesn't seem like the store would call me back
Ref # from the store EC-1EPC-278TO2
Ref # from customer support EC-1EPC-2NQO7C
Ref # from automated email EC-1EPC-2QI1VO
If it's this painful to just get my phone reactivated )when there was no request to cancel my number), what process is in store for me to get the money that was *******LY deducted from my account for 3 months with no permission?