Worst experience trying to upgrade!

Not happy with upgrading my contract at all! I had a subscription contract where I was receiving Airtime of R200 a month and 2GB recurring data for R18 p/month. My contract ended last year and I was being billed month to month thereafter. I called vodacom to ask for them to reduce the airtime. from R200 to R140 but to still keep the data of 2GB at R18.

This month I see my invoice is not what I asked for. They suddenly gave me 20GB once off and no recurring data and if I wanted the 2GB I would need to pay more. This is not what I asked for!

I called Vodacom today to request for my 2GB data back, the lady on the phone was less than interested to assist, her voice was so sleepy. She explains that since my contract expired I would not have receieved the data and airtime anymore which is not true. I have been with Vodacom for many years and have never had this nonsense that it suddenly disappears from your statement. I asked to please add the data and she said she cant do at the requested price, I asked to please cancel and she said she cant. She can only do a contract reversal and I need to call back on the 1st April to request a cancellation.

This is a complete waste of my time. I did not get what I requested for and now I need to waste more time and wait till the 1st April to go through all this again. I cant even be assisted now!