LM
Leonard M
1 reviews | Active since Feb 2020
13 Jan 2021, 15:36
Worst experience on Fibre!!!!
Not really much to say. We have been having such bad service on fibre in our area. Outages happen then we dont get feedback. No RFO.
Helpdesk can at time not give any feedback due to techs not updating tickets. Repair work cant happen due to no access to their site. My Tickets get closed without feedback or even a phone call.
Today the fibre has now been for 9 hours today... Asked to be put through to a manager, after holding for 23 minutes I get put through to the sales department. Great Service!!!!
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Replies (2)
Vodacom's replyOfficial
14 Jan 2021, 07:50Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply14 Jan 2021, 07:50
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
LM
Leonard M's updateReviewer Update
18 Jan 2021, 08:50Its now the 18th of Jan 2021 and still no feedback provided as to why we were down for so long also no call was received from Vodacom as they mentioned they would.
LM
Leonard M's update18 Jan 2021, 08:50
Reviewer Update
Its now the 18th of Jan 2021 and still no feedback provided as to why we were down for so long also no call was received from Vodacom as they mentioned they would.