Worst Experience I have ever had was when my Vodacom Fiber started getting slow. Real slow.!!

We were all very exited when fiber arrived in our area and we were bombarded by Vodacom staff to sell to us the subscription. I was skeptical due to the bad service they give Vodacom cell lines but they convinced me they are better. Now a few months down the road it got worse and worse up to such a point where i get a download speed of .5 instead of 10mb/s. I spend hours on the phone. i send mails i open calls and they just get closed with no one contacting me. Tonight i had a person on their support line telling me that she will reset the router and she told me to restart and all that still did not help. She then said i must send them a e-mail with the test results. I said i done that so many times but my mails comes back with a status that the call were closed. I just think that it is absolutely pathetic that a major company like Vodacom cares so little about their customers. Maybe social media should be called in or even Carte Blanche. We as the public just gets abused left right and Centre but they want their money on the end of the month.