HB
Hannelie B
1 reviews | Active since May 2021
14 May 2021, 15:08
WORST EXPERIENCE - FIBRE CONNECTION DOWN
WORST EXPERIENCE EVER DEALING WITH THIS COMPANY! Fibre connection down for over a week - phoning *** on a daily basis - twice. EMPTY PROMISES and nobody even have the decency to come back. Receiving the same service request everytime I phone but NO SERVICE!! NO INTERNET!! Promises made that a Technician will be send..... GUESS WHAT? Nothing! no feedback -Wonder who will be paying my extra data now!
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Replies (2)
Vodacom's replyOfficial
15 May 2021, 09:57Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply15 May 2021, 09:57
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
17 May 2021, 17:18Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization. Our records indicate that you have been contacted and assisted by our Fibre Support Team . Regards Consumer Website Team
Best regards,
Vodacom's reply17 May 2021, 17:18
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization. Our records indicate that you have been contacted and assisted by our Fibre Support Team . Regards Consumer Website Team
Best regards,