DC
D C

1 reviews | Active since Jan 2013

04 Aug 2017, 11:38

Worst Experience Ever with Vodacom Day 3

<p>Duane from your escalations team called me yesterday to resovle this and to get my account updated and my number retrieved and revert back to me with an update because I paid my account as per my July Statement in July. I havent had an update since that call at 09:13am. BUT this morning I see an email from Hammond Pole attorney............ section 129. Nice work Vodacom. Keep up the excellent way you do business. This must be normal business practise for Vodacom. First you confirm that my account payments reflects, you terminate a contract number whilst there still is a valid contract and hand over a paying customer over to attorneys.... I guess you dont care what this does to ones credit record either because you are supposidly the number 1 SERVICE PROVIDER IN SA. I will be sharing my experiance with Vodacom. Duane, I am still waiting for your update.</p>

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Replies (1)
Vodacom
Vodacom's reply04 Aug 2017, 12:14
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team