1 reviews | Active since Nov 2013
WORST EXPERIENCE EVER WITH A VODACOM AGENT
<p>My husband has taken out a contract for me with Vodacom.</p> <p>Vodacom has been contacting me requesting to speak to my husband, I have advised them that this number is my number and I have given them an alternate contact number. They have not contacted him and yet they still call my number. Today I took a call from a gentleman by the name of Jack Thuli, I told him that this number is mine and that perhaps I can assist him with something as the contract is used by me and he is speaking to the wife of the person he is looking for, he said it was in connection to the account and I did tell him if it is urgent he can speak to me because they will battle to get ahold of him if they keep calling me on this number.</p> <p>This gentleman has no telephone etiquette, he speaks over me when I am speaking and he also cuts me off while I am speaking to him. He refused to give me any information so I asked to speak to his supervisor to explain that I am the wife of the person that these agents are looking for and if there is something I can assist with because they do have his details but are constantly contacting me, the agent refused to give me this the details and requested me to let him why I want his name and his supervisors details. He said to me that he's supervisor doesn't deal with things like this.</p> <p>He called me today before 2pm, so I suggest you pull up this call and listen to how I was spoken to. My contract is not even 7 days old and I will be going to vodacom to revoke my contract. I have been with other network providers and have not experienced such service.</p> <p> </p> <p> </p> <p> </p> <p> </p> <p> </p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Good Day
We do thank you for the posting and apologise for the inconvenience and level of service received thus far. Please be advised that we were not able to make contact with you. Please call 082111 for any further assistance.
Regards
Dominic
Good Day
We do thank you for the posting and apologise for the inconvenience and level of service received thus far. Please be advised that we were not able to make contact with you. Please call 082111 for any further assistance.
Regards
Dominic
