WORST EXPERIENCE EVER- Sophia Seutloali is not doing her job as a case handler

More than 5 complaints to vodacom hello peter and no feedback from vodacom thus far. Lungisa from Fibre support advised nil was done yet and was not able to provide feedback. Lungisa refused to escalate my query. No feedback from the hello peter. Struggled for more then 1 month to get installed no installation. Vodacom refused to activate my fibre and refusing to cancel my order. No manager available every time I call. Nothing being done about my dissatisfaction. Lungisa advised no cancellation being processed het there is an SR no. The SR no is SR ***