Worst experience EVER! Router still not working after a month.

Worst experience EVER! Tabisa from after sales is the most rude person I have spoken to over the phone! I am still waiting for her supervisor Sindile to phone me back. I phoned because the router I got is still not working after a month. No one from Vodacom Customer Care or after sales can help me. Why must I waste my petrol to drive to a shop so that they can repair it? Vodacom can send a courier to come pick it up and bring me a new router. I told Tabisa, it is not fair that I must pay for something that is not working and she said, I have to pay.