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mduduzi M
1 reviews | Active since Aug 2013
20 Jul 2021, 15:39
WORST EXPERIENCE EVER, NO INTERNET, FIBRE NOTWORKING!!!!
WORST WORST experience of my life!! Having no internet for 4 days and Vodacom FIBRE TO THE HOME all they can say is my issue is been escalated. I have never missed a debit order but now i have to sit for 4 days without internet. What am i paying for. Worst service I have received
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Replies (3)
Vodacom's replyOfficial
21 Jul 2021, 07:51Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply21 Jul 2021, 07:51
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
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mduduzi M's updateReviewer Update
21 Jul 2021, 10:30Sorry not acceptable. Thats the same thing they told us Monday. So its impossible that you still escalating. Funny when we requested fibre to be installed, it took less then 24 hours for the technicians to come and do it. Now we have an issue we have to wait for days. Now I cant even perform my work as im falling under the essentials worker bracket. I need a technician to come sort out this issue ASAP
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mduduzi M's update21 Jul 2021, 10:30
Reviewer Update
Sorry not acceptable. Thats the same thing they told us Monday. So its impossible that you still escalating. Funny when we requested fibre to be installed, it took less then 24 hours for the technicians to come and do it. Now we have an issue we have to wait for days. Now I cant even perform my work as im falling under the essentials worker bracket. I need a technician to come sort out this issue ASAP
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mduduzi M's updateReviewer Update
04 Aug 2021, 13:47Since our last discussion everything went well. Now not even 2 weeks my Fibre is down again. Come on Vodacom, if you not serious about us or my area, please let us know so we can move to other SP. THIS IS NOT FAIR BUSINESS, we pay but no services, no fibre!!
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mduduzi M's update04 Aug 2021, 13:47
Reviewer Update
Since our last discussion everything went well. Now not even 2 weeks my Fibre is down again. Come on Vodacom, if you not serious about us or my area, please let us know so we can move to other SP. THIS IS NOT FAIR BUSINESS, we pay but no services, no fibre!!