Worst experience ever!

Everytime I’m on hello Peter it’s to complain about Vodacom😔 so I recently upgraded, it was a top up upgrade, I had 560GB of anytime data available, but they took it all away even though it was clearly specified that I want to keep my current data until it depletes. I logged a service request & they added 20GB of data, they promised they would fix this and call me back but I am still waiting for that, now my data is depleted and I can’t study nor stream, they keep closing the service requests without actually fixing the problem. I am so frustrated by this inconvenience and nonchalance from the Vodacom team!!! 😡😡🤬🤬