Worst experience ever!

Contacted Vodacom multiple times through chat services and email. Making them aware that I need to update my payment information relating to my phone contract could not contact them via phone as I was using a different cellphone service provider and requested a callback on that number however no one called me back or even emailed to acknowledge they have received my emails. I have screenshots aswell because of this payments were missed and in result of this they have handed me over to debt collectors.

I am completely disappointed on how this situation has been handled. However I will be taking legal action regarding this matters because the contract was almost finished and because of this. I’m required to additional late fee to VVM debt collectors.