AR
Antoinett R

1 reviews | Active since Dec 2019

03 Jun 2021, 15:43

Worst experience ever!!

I have a topup 200 cotract with a Samsung Galaxy S9. My contract term ended in March 2021 already, but every month they continue to deduct R246.99 from my account. I have phoned numerous times and every time they say they will look into the issue. I eventually spoke to Devisthree on the 18th of May 2021 who told me the contract has been cancelled as of March 2021 and that all the money that was deducted from my account since then, would be refunded. I just reviewed my statement and there was R615.99 deducted from my account instead of R246.99 on the 1st of April 2021. This is unacceptable! Please cancel my contract, refund my money and remove my details from your data base as I will never take out another contract with Vodacom ever again!

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Replies (2)
Vodacom
Vodacom's reply04 Jun 2021, 07:14
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team 
AR
Antoinett R's update02 Jul 2021, 13:53
Reviewer Update
So since we logged this complaint on the 3rd of June 2021, and Vodacom rep**** on the 4th of June 2021, we still have not received a call from a consultant as promised! Yesterday on the 1st of July 2021, they again debited my account!!!!

I WANT MY MONEY BACK AND ALL MY DETAILS REMOVED FROM YOUR DATABASE, I WILL NEVER TAKE OUT A CONTRACT WITH VODACOM AGAIN!!!!