1 reviews | Active since Nov 2016

28 Nov 2016, 14:50

Worst experience ever.

<p>I upgraded to the iphone 7 in the middle of october 2016. Vodacom never loaded my contract nore dis they give me the 10gigs i sighnud up for. This should have been done on the 1st of nov 2016 on the first nothing got loaded and i phoned them. They said its a system error and will be loaded shortly</p> <p>after a number of calls to clientcare i got a number of diffrent answers.</p> <p>the airtime was only loaded on the 25th of nov 2016</p> <p>the 10gigs has still not been loaded an we now have to drive back 100km to the store were we took out the contract to sort it out.</p> <p>aftervthey told us they can do it from there side</p> <p>also the last manager i spoke to was incapable of helping and providing assistance </p> <p>i sohould have never renewed wit vodacom.. </p> <p>will definitely be moving providers as soon as i can</p>

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Replies (1)
Vodacom
Vodacom's reply28 Nov 2016, 15:22
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

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Regards,
Vodacom Consumer Website Team

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