Worst experience ever

Worst experience ever and I have 3 other contracts. Everytime you call you have to start explaining all over again. They promise to solve it with 24/48 hours but it never ends and if you ask what's going on they can't give you a reason just that their colleagues didn't complete everything. There is no sense of urgency it's taking me almost a month to get Fibre. I asked if i can cancel but was told I will have to still pay eventhough I have nothing? Then I wanted to add an accessory they told me I have to open another account instead of just add it onto my current.