YR
Yunus R
1 reviews | Active since May 2021
11 May 2021, 09:40
worst experience ever.
The worst experience ever. I ordered a cell phone online thinking this will be quick and easy. Little did I know this would be the most frustrating thing ever. My application gets accepted on the 1st day and i get a mail saying the phone will be delivered in 3 to 5 days. I call in a few days later they advised 3-5 working days. Next day they out of stock. I call in once again speak to a few people which could not help. on lone sales department calls keep dyeing. One agent says there is stock the next person says there isn't. Then I'm told if I cancel this will affect my credit score. I must say this is the best service ever should have just gone with a different company.
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Replies (3)
Vodacom's replyOfficial
11 May 2021, 11:19 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply11 May 2021, 11:19
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
YR
Yunus R's updateReviewer Update
11 May 2021, 12:34So vodacom calls back yet again NO solution to the problem.. Thank you vodacom I am guessing I will be waiting till the end of the month to receive the phone.. Excellent service
YR
Yunus R's update11 May 2021, 12:34
Reviewer Update
So vodacom calls back yet again NO solution to the problem.. Thank you vodacom I am guessing I will be waiting till the end of the month to receive the phone.. Excellent service
YR
As per discussion, we have advised accordingly. Regards Consumer Website Team
What exactly did you advise? That if I cancel now it will affect my credit score? That I should take a pink cellphone? wait till the end of the month? Things just keep getting better.
Yunus R's updateReviewer Update
11 May 2021, 13:03As per discussion, we have advised accordingly. Regards Consumer Website Team
What exactly did you advise? That if I cancel now it will affect my credit score? That I should take a pink cellphone? wait till the end of the month? Things just keep getting better.
YR
Yunus R's update11 May 2021, 13:03
Reviewer Update
As per discussion, we have advised accordingly. Regards Consumer Website Team
What exactly did you advise? That if I cancel now it will affect my credit score? That I should take a pink cellphone? wait till the end of the month? Things just keep getting better.