Worst experience ever 😭

Vodacom has still not canceled my contract from December. I have had the worst experience and now someone phoned me with a migration offer where I was going to be paying less but it was all lies when I wanted to reverse the migration they told me of a fee of 1.2K penalty fee for something their own consultant **** about. It's giving **** honestly, I have had enough of this pathetic service. Please cancel my home internet contract ASAP