1 reviews | Active since May 2017

22 May 2017, 18:54

worst experience ever

<p> I went to Vodacom Zevenwacht mall to get a contract but the service was bad well I thought let me get what I want to leave but then the tablet I went to buy had a sensor problem nothing happened when I pressed it so I told the lady and she said there is nothing she can do I should come back in two days time when the manager is there so I told her to cancel everything and I'll come back to start when the manager is there and she said she can't cancel because she is not authorised to do so, so I told her to get her manager on the line she told me the manager never answers the phone when she is off so I got angry then she called the manager and told me to comeback when the manager is there then I told her to get the manager online j want to talk to them I want this cancelled then she cancelled gave back with an attitudes and told me Vodacom doesn't need me so I took my business to cellc who not only gave me a great service but an even better deal</p>

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Replies (3)
Vodacom
Vodacom's reply23 May 2017, 06:52
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Best regards,

Vodacom
Vodacom's reply23 May 2017, 12:38
Official

Dear Customer

We apologise for the service you have received at the store and the inconvenience caused. We have escalated this matter to the Regional Office for review and feedback.

Regards

Roderique Lategan

Best regards,

Vodacom
Vodacom's reply24 May 2017, 16:49
Official

Dear Customer

The Regional Office attempted to call you and could not reach you on different occasions. They have left a message regarding this incident and their contact details.

Regards

RoderiqueLategan

Best regards,