TB
Tayrene B

1 reviews | Active since May 2017

03 May 2017, 07:55

WORST EXPERIENCE EVER!!!!!!!!

<p>I MADE MY LAST PAYMENT TO VODACOM THE WEEKEND PAST.. I HAVE BEEN CALLING THEIR CONTRACTS CANCELLATIONS DEPARTMENT FOR THE LAST 3 DAYS AND EVERYTIME I CALL IN IM ON HOLD FOR 20-30MINS AT A TIME.I GOT THROUGH TO ONE OFF THE AGENT IN THE DEPARTMENT WHO COULDNT HELP ME AS THE SHE ADVISED ME I NEED TO CONTACT THE COLLECTIONS DEPARTMENT TO CHANGE MY STATUS TO UP TO DATE I DID THAT AND SPOKE TO A TEAM LEADER NAMED ASHWIN WHO ASSIST ME EGARDING UPDATING MY ACCOUNT STATUS I WAS THEN ADVISED THAT I CAN NOW CANCEL MY CONTRACT AS I AM OUT OF CONTRACT AND MY ACCOUNT IS UP TO DATE SINCE FEB2017,I THEN CALLED INTO THE CANCELLATIONS DEPARTMENT AND AGAIN THERE WAS NO ANSWER, I THEN CALLED THE CUSTOMER CARE DEPARTMENT AND WAS TOLD THEY CANT HELP ME TO CANCEL MY CONTRACT AND WAS PUT THROUGH TO CANCELLATIONS AGAIN...I HAVE BEEN SENT AIRTIME AGAIN FOR THE MONTH OF MAY AND BEEN BILLED AGAIN WHICH ****EN ****ED ME OFF CAUSE I WANT TO CANCEL THIS ****EN CONTRACT BUT FOR THE LAST 3DAYS WHENEVER I CALL THERE IS NO BLADDY ANSWER IN THAT BLADDY CANCELLATIONS DEPARTMENT..!!!!!!!!!!!!!!!!!!!!!</p>

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Replies (1)
Vodacom
Vodacom's reply03 May 2017, 08:42
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team