CB
Carien B

1 reviews | Active since May 2011

01 Feb 2017, 13:46

Worst experience ever!

<p>After stuggling almost the whole day to get ahold of a consultant to be able to cancell my data package as the 3G ****le was already paid for. And at agreement to extend the 2GB data it was indicated that it was month by month and now suddenly the rude lady that eventually answered the phone told me that I had to pay the full outstanding amount as it was a contract for 24 months. She then said that she will transfer me to the consultant that phoned me regarding and when she transfered me it was to a number that apparently no longer exist. I am now considdering to cancel all my contracts with Vodacom due to the poor service, not even to mention the data dissapearing. </p>

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Replies (1)
Vodacom
Vodacom's reply01 Feb 2017, 15:57
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Best regards,