Worst Experience!

Worst experience ever! So I paid my account ahead on the 23rd of September via the Vodacom app using my debit card. The payment did not reflect on my app, I gave it a few hours and decided to call customer care the same day and they told me to give it a few days, which I did but nothing happened. Fast forward to today my account hasn't been updated and now my account is in arrears... I mean whose fault is that? I was required to send proof of payment they said the allocation would take about a week, guess what a week has passed and my account is in arrears and now I lost my phone and went to the Vodacom shop to do a claim from the insurance they declined my claim because my account is in arrears. After multiple calls to subscriber collections and the cellphone insurance wasting my tea and lunchtime at work and having to borrow someone's phone to contact them I'm tired... If this doesn't get solved I'm done! with Vodacom, don't care what this does with my credit score or history but I won't be paying any cent to them anymore. I won't be submitting another claim for the insurance. This doesn't even deserve a star yoh!!! I'm fed up.... from the 23rd till now.