nL
norman L

1 reviews | Active since Dec 2015

04 Aug 2023, 01:41

Worst Experience

worst experience between vodacom and Vumatel - i was disconnected for 14 days on their fibre - i had to call everyday spoke to TL and manager and almost everyone in their contact centre - no call back and no one could explain what happend.

what frusted me the most is that i spent 900 on a pocket router to remain connected - I need my money back, i cant be paying 1000 for a disconnected line while i am buying data to remain connected.

0
Replies (1)
Vodacom
Vodacom's reply04 Aug 2023, 08:12
Official
 Dear Customer,
 
Thank you for making us aware of your complaint.
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
 
***Please note*** Beware of phishing ****s.
 
Vodacom will not contact you via Whatsapp to request your personal details
 
Regards,
 
Vodacom Consumer Website Team