Worst experience

I have had the worst experience this month with Vodacom, since the 3rd of July i have been struggling to get my refund from them about a double payment on my account.

I have called 4 times and every time the said i must wait 7 working days and i have send my proof of payment twice the first time i sent it they told me they have not received any mail from me. Twice i have been told that the team leader is going to sort it out. On Monday the 18 July i called again to find out what is going on they told me to email proof of payment to they team leader. Later that day Vodacom called me back and said i must wait 24H - 48H then the money will be in my account. Today is 48H and they told me i must wait another 7working days. So if it is going on like this then im going to cancel my contract with Vodacom and look for a different service provider. I am really not happy. And i will not refer Vodacom to anyone else anymore