Worst Experience at Vodacom Shop in Rustenburg Waterfall Mall

I went to the Vodacom Shop in Rustenburg Waterfall Mall on 20 April 2022, to get a new contract converting from PrePaid.

The guy (can't remember his name) assisted me with a Double Phone deal for 2 x Redmi Note 10 Pro. After the long wait and all the paperwork, he realized he made a mistake and captured the incorrect device on the system, Redmi 10S and not Redmi Note 10 Pro.

He apologised and confirmed that he will sort it out the next morning.

The next morning (22 April) around 10-ish I called to get an update, and how ironic that he is not working. Another lady was allocated to sort out the issue.

During the day after numerous calls (6 follow up calls) I spoke to her and the shop manager and they explained that they would need to cancel the contracts and then resubmit.

Turns out, that someone only cancelled the mainline of R468.99, and never the R65.00 line rental as well, they resubmitted, and the contract was approved, but with a condition that I need to pay R9000.00. This was due to only the mainline that was cancelled and not the R65.00, and then for some reason, Vodacom decided to allocate the R65.00 line to my current cell number, which I did not request to be done!

During all of this, I wasn't able to receive any calls to my number.

As of today, 22 April, it is still not sorted out. I am beyond frustrated that it is taking this long to sort out the issue THEY started! I would now rather port my number to MTN and take out a contract with them.