MS
Modjadji S
1 reviews | Active since May 2018
15 Feb 2019, 12:07
Worst Experience @ the Vodacom Shop Randburg Square
Hi , I had the worst experience @ the Vodacom shop @ Randburg square. I bought a power bank month end of June 2018 and was told it has a 1 year warrant. Since we are now in stage 4 load shedding I started using it and it won't charge and when it does charge it doesn't last 3hours. I went to the Vodacom shop at Randburg square and was told that it has a physical damage and that I should take it to an Indian store to get it fixed which I don't understand,please advise??? The store manager doesn't want to face me he just sends the consultants instead of explaining the whole situation to me. I bought this power bank for R400 and now it's not working, guys please Vodacom assist.
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Replies (2)
Vodacom's replyOfficial
15 Feb 2019, 14:03 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply15 Feb 2019, 14:03
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's replyOfficial
18 Feb 2019, 13:24Dear Modjadji,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
As per the feedback from the store, the store assessed the device and they advised that the charge pin had physical damaged and you were advised of the outcome. You will need to return the device to the store where you purchased it to see if the supplier is willing to exchange the unit as this unit was never bought from randburg.
Regards,
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
As per the feedback from the store, the store assessed the device and they advised that the charge pin had physical damaged and you were advised of the outcome. You will need to return the device to the store where you purchased it to see if the supplier is willing to exchange the unit as this unit was never bought from randburg.
Regards,
Vodacom Consumer Website Team
Vodacom's reply18 Feb 2019, 13:24
Official
Dear Modjadji,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
As per the feedback from the store, the store assessed the device and they advised that the charge pin had physical damaged and you were advised of the outcome. You will need to return the device to the store where you purchased it to see if the supplier is willing to exchange the unit as this unit was never bought from randburg.
Regards,
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
As per the feedback from the store, the store assessed the device and they advised that the charge pin had physical damaged and you were advised of the outcome. You will need to return the device to the store where you purchased it to see if the supplier is willing to exchange the unit as this unit was never bought from randburg.
Regards,
Vodacom Consumer Website Team