Worst experience and service ever!

Worst experience and customer service ever received. Vodocom decided to double debit my account this month and charged a fee on top of it because they claim that my debit order in August wasn't successful, so I call the collections department and I am told that I need to send proof of payment to a particular email address. So I do that and I wait patiently for my call back, nothing happens I call in again, and I was transfered between departments and consultants eventually speak to another lady Monique from collections she decides to tell me that I have attitude and she rambles on about not shooting the messenger. So the initial email I sent with my proof of payment wasn't received because the first consultant never gave mea reference number to insert in the subject line. So I resend the email with a reference number recieved. Someone calls me but doesn't answer when I do and this happens a lot. So I call back once again, already agitated, for the consultant to tell me this time that I was given the wrong information, the process is different as I am a debit order payer and not a cash or in store payer hence a bank statement can't be used a proof of payment and that I sent the docs to the wrong email address so he gives me a new email address and new reference number to send my bank statement too. And that the query will only be seen to within 7 days.

How ridiculous is this? I feel like canceling my contract with vodocom. They clearly have issues on their side, their staff doesn't do their jobs properly and as a customer you waster your time and effort for assistance and get consultants telling you that you've got attitude instead of assisting and doing their jobs properly.

#uselessservice#lastcontractwithvodocom#worstcustomerexperience#disgustingcustomerservice.