DF
Deron F
1 reviews | Active since Oct 2020
02 Feb 2021, 08:04
Worst experience
I've just taken my upgrade with Vodacom and I've never been more disappointed in a company in my life.
First they start the week off by clearing all my airtime on the 31st, not on the 1st as would be assumed. And have the nerve to tell me this was communicated when it was not.
Then they claim I need to pay off the rest of the payments for an early upgrade when they advised me my upgrade was due.
Get your **** together Vodacom
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Replies (2)
Vodacom's replyOfficial
02 Feb 2021, 08:33 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply02 Feb 2021, 08:33
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
DF
Deron F's updateReviewer Update
02 Feb 2021, 11:22The call center gave me a bull**** excuse. Please have someone who can fix this ***** up call me or I'll be canceling my services with vodacom.
DF
Deron F's update02 Feb 2021, 11:22
Reviewer Update
The call center gave me a bull**** excuse. Please have someone who can fix this ***** up call me or I'll be canceling my services with vodacom.