<p>I called in to change my banking details but it wasn't changed which caused my debit order not to go off. I was then forced to physically go into the store to make a cash payment. I accedentily left my phone in the store and when I came back it was gone. The customer experience I received was so unhelpful. I had to run around asking for my phone to be blocker because they told me they can't block it. All this wouldn't have happened if the guy had changed my banking details like he said he did. What makes a more pathetic is that the store didn't have any cameras at all! So much for customer protection it costs me to lose a 4000r phone so their staff can can ***** anything and all they can tell you is that it's your own negligence</p> <p>yet it was said it happens a lot in the store but my question remains unaswered by a multi billionaire company doesn't have cameras in there store! Please somebody answer me??</p>
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Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Best regards,
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