Worst experience

It's always something with Vodacom. Worst customer experience! I phoned customer care on the 10th of February, after waiting on the line for over an hour, and speaking to multiple people who couldn't help me, I finally managed to speak to a consultant who helped me, and was able to cancel my insurance [which is all I wanted to do]. The consultant said my insurance was canceled and that I'll receive a cancelation message within the next 24 hours. Needless to say, I'm still waiting & of course they debited my insurance amount this month.