1 reviews | Active since May 2018
Worst experienc e from Vodacom ever!!!!!!!!!@!!!!!!!!!!!!!!!!!!!!!
What a bunch of *********** people. Don't waste your time with them!! Lack of training I'm sure. Especially Vodacom Woodlands. Even the Manager is useless. After struggling to get a special deal approved because apparently it expired the 7th, but our paperwork clearly states that we've already completed the forms the week before, we had to fight to get what we app**** for. This took 10 days! In the meantime we had to pay so much money on pay as you go because the previous contract expired. When we tried to follow up on the 7th of May we called them the whole day with no answer. We drove to the store at 14:30 in the afternoon because they were unreachable. Oh they say the did not realize the phone was on silent . Like seriously, a whole day. Finally 10 days later we can the contract approved. The manager called us and said everything is sorted we can come and collect the device. So we picked it up on the 14th and guess what is the 22nd today, we've been up and down as the device or number the ported does not work.! So yes don't try to go from your previous provider to Vodacom as they have no clue what to do! So we still on pay as you go, hard being a rep and have to use pay as you go, but Vodacom feels a ****. Even if you call the call centre the do not even answer the phone professionally, they sound like they never spoke on a phone before. Anyway so on Friday we went personally to the store again, on the 19th. Phillip the consultant send us to Telkom to get rid of us, because it was quick and when we came back he left right after he told us to go there. So did not want to help us. After we left, I though this is not acceptable, they don't care about our frustration, they surely going to let us pay for the first month without a phone that does not even show signal. So on our way home, I called the store to speak to the manager. To be exact 38 times and not once did they answer. What is disaster. Vodacom employees need serious training and there managers maybe more,. in the end we still sit with a phone that does not work and when you ask the manager if you can get the area leader number she is not sure that she is allowed to give it out. So basically go sit in your corner and we don't care, we made the sale now ****off!!
Dear Customer
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards
Vodacom Consumer Website Team
Best regards,
Dear Customer
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards
Vodacom Consumer Website Team
Best regards,
