worst experiece with Vodacom customer care / solutions services / upgrade consultants

<p>In June 2016 I decided to do my upgrade online / telephonically, something that I never usually do, as I always prefer the personal touch of walking in a store and know someones name and face. But it seemed every store I would visit, they would give me the same dam line “your number has been upgraded to the new system, we don’t have access to that system yet, please try the Vodacom store somewhere else” as if this was not frustrating enough, as I felt I inconveniently had to run around all of Cape Town looking for a Vodacom store to assist me, as if I asked to be migrated to the new system. But because I have been a Vodacom subscriber for years and always rated their service with high regard, I thought I would take a chance by doing this online. THAT WAS THE WORSE DECISION EVER!!!!</p> <p>CRAIG - who “helped” me with the upgrade telephonically with my Samsung S7, whilst I was happy it was delivered to my work place before the 7working days had expired, when I received the phone I couldn’t use it because he did not include the small micro sim that he assured me I would get with my phone. So, again, I had to go all out of my way to go into a Vodacom store and get it myself and pay for a new sim card. This contract upgrade came with a free 10gig once off data bundle and a D LINK BLUETOOTH SPEAKER. When this new contract activated 1 July I waited in anticipation for my 10gig, and nothing. When I inquired about the speaker, they told me it was out of stock, it’s a first come, first get basis (Very Disappointed, as this was 1 of the main reason I got this contract and it mentioned nothing like that online when I viewed the darn thing)</p> <p>Then in frustration on 26 July 2016, I call in to enquire why and when the 10gig will be activated. After the customer services agent (THATO) didnt even understand what I was talking about, as she knew nothing about a 10gig I am supposed to get. She then later transferred me to the Support Specialist (ELE) who got me, knew my story and explained my billing (as I was also billed in error and the free Promotional My Meg 250 24Months Top Up) and logged the 10gig as she explained, I have to log this when I got my new contract (Craig didn’t mention this obviously). And ELE assured me that my 10gig would be activated on 01 August 2016. (REF: 1- ********** 6975)</p> <p>This obviously hasn’t happened to date after I have been calling Vodacom EVERY 2 DAYS to follow up, spoke to (LINA, SEPATI, MTHOKOZISI, PAPANE) none of them can help at all!! The see my log, but have no explanation as to WHY NO! IN THE BACK OFFICE HAS ATTENDED TO IT!!!! I</p> <p>On 08 August 2016 I asked PAPANE to escalate me to her team leader (KATLEGO SINOSI – ********** – yes he gave me his personal email address as her said his work email is giving him issues) who assured me he would escalate it will with the back office team as my log from 26 July had not been allocated to anyone and he WOULD CALL ME BACK TO GIVE ME FEEDBAC**** Before the end of Monday 8th August. Needless to say the TEAML LEADER – KATLEGO has not called me back, and the Gmail account above returns undelivered!!</p> <p>So at this point I am highly annoyed and more than anything, DISAPPOINTED at the level of unprofessionalism and blatant disregard for me as a customer and my query. That no one out of the many consultants I spoke to, was able to assist. Even after I spoke to the Team leader, still that escalation meant nothing. So my conclusion is - DON’T BELIEVE WHAT YOU SEE ON ONLINE CONTRACTS FROM VODACOM. I DIDN’T GET MY 10 GIG and I DIDN’T GET MY D LINK BLUETOOTH SPEAKER. Funny enough, to date I still see these contract advertised with the 10gig and speaker, my question is, if they didn’t have in stock for me in June, where will the stock come from for all the others like me who are deceived and believe VODACOMS FALSE ADVERTISING!!!</p> <p>Perhaps they will take note of me and my query now and finally resolve it!!!!</p> <p> </p>