Worst ever service provider with customer care

Absolutely trash service. Vodacom does not know the meaning of customer care. I had taken out 2 phone contracts at the same time, Aug 2019. In less than a year I had issues with both devices where they had stopped charging and on 1st July 2020 had given both phones in for repair. The phones were unable to be repaired and thus I was supposed to have been credited. Both phones are insured to the value of R3500 yet the last communication I received from Vodacom on 28 Aug 2020 was that I would be credited R2700. I have not received any credit as well as the amount proposed for credit is absolutely unacceptable. This issue is still not resolved after 2.5 months.