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caren C

1 reviews | Active since Apr 2012

22 Mar 2017, 11:08

WORST EVER SERVICE PROVIDER

<p>I have my own bussiness and because VODACAM was the best I also have VODAMAIL e-mail addresses for myself and my bussiness, i rely on a perfect network as most of the day I spent retrieving mails. sending quotations, sending invoices and reports. communicate with my suppliers and clients. i do internet banking and need the internet. for the past 2 weeks I experience trouble with my internet acess and spend hours every day on the phone with VODACOM. every time when I phone in I have to speak to a different person explaining my problem. then my call is diverted from one to another to another to another, and every time I have to explain the same thing. it take hours. then suddenly I have network again and I rush doing what is needed like quotes, e-mails, invoices ect. for a few hours everything is okay and the suddenly there is no internet acess. then the whole process starts from scratch. now again I'm waiting for the network people to call me. no internet acess. i'm doing my review on my hsbands computer and internet acess. VODACOM told me it can take up to 14 working days for their people to assist me. I AM LOOSING MONEY!!! I AM LOOSING CLIENTS!!! i want every one to know of my problem before they consider taking contracts with VODACOM, especially routers and internet acess. VODACOM cost me a lot of frustration not to mention the MONEY I'm loosing and my CLIENTS I'm loosing because of VODACOM!! i really hope that VODACOM will resond om my cry for help and solve my problem today, as I can not go on with this. PLEASE HELP!! MY BUSSINESS IS AT RISK because of VODACOM</p>

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Replies (1)
Vodacom
Vodacom's reply22 Mar 2017, 11:27
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team